Terms and Conditions

Card Printing

Sterling Card Solutions Holdings, LLC dba Card Market


Last Updated: October 11, 2023


Please read these Terms and Conditions carefully before using the services of Sterling Card Solutions Holdings, LLC dba Card Market.  By using our services, you agree to abide by the following terms and conditions:


1. General


1.1. Card Market provides card printing services to customers for the creation of custom cards to be used as gift, loyalty, membership, coupon and other types of card based programs.


1.2. These Terms and Conditions constitute a legally binding agreement between you and Card Market.


2. Ordering Custom Gift Cards


2.1. To place an order for custom gift cards, you must provide all necessary artwork, design specifications, and order details. You are responsible for ensuring the accuracy and completeness of the information provided.


2.2. You must have all necessary rights, permissions, and licenses for any artwork or design you provide for printing. We are not responsible for any copyright or intellectual property issues arising from your artwork.


3. Proofing and Approvals


3.1. You are responsible for reviewing and approving a digital proof of your gift card design before printing. Once you approve the proof, changes may not be made.


3.2. We will not be held liable for any errors, omissions, or discrepancies in the final printed gift cards if they were present in the approved proof.


4. Payment


4.1. Payment terms are outlined in the invoice provided to you. All payments must be made in full before we begin production.


4.2. We accept various payment methods as specified in the invoice. Late or insufficient payments may result in delays in production and delivery.


5. Cancellations and Refunds


5.1. If you wish to cancel an order, you must do so in writing or via email before production begins. Cancellation requests made after production commences may not be accommodated, and no refunds will be provided.


5.2. Refunds may be issued at our discretion, considering factors such as order cancellation timing and the nature of the customization process.


6. Production and Delivery


6.1. Production times may vary depending on order size and complexity. We will provide you with an estimated production timeline, but we are not liable for any delays due to unforeseen circumstances.


6.2. We will make every effort to ensure timely delivery, but we are not responsible for delivery delays caused by third-party courier services.


7. Quality and Defects


7.1. We guarantee that the gift cards will be free from defects in workmanship and materials. If you receive gift cards with quality issues, you must report them within 10 days of receiving the order. We will assess the issue and determine whether to offer a replacement or a refund.


8. Privacy and Data Security


8.1. We will treat your personal and design information with the utmost confidentiality. We will not disclose, sell, or share your information with third parties without your consent.


9. Indemnification


9.1. You agree to indemnify and hold Card Market harmless from any claims, liabilities, costs, and expenses, including legal fees, arising from your use of our services, including any infringement of intellectual property rights.


10. Limitation of Liability


10.1. In no event shall Card Market be liable for any consequential, indirect, or special damages arising from the use of our services.


11. Changes to Terms and Conditions


11.1. Card Market reserves the right to update these Terms and Conditions at any time. The most recent version will be posted on our website.


12. Governing Law and Jurisdiction


12.1. These Terms and Conditions are governed by and construed in accordance with the laws of the State of Tennessee. Any disputes shall be subject to the exclusive jurisdiction of the courts of Tennessee.


By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact us before proceeding with your order.